Originally Posted by 1speedbike
I guess I was being optimistic in thinking that if my product has a manufacturing defect, that the manufacturer should take full responsibility and set me up with a new item, making it as hassle-free as possible. Instead, I had to constantly ask for updates, fight for my new hood, be forced to wait for months for it to actually arrive, and then pretty much "prove my innocence" in that I wouldn't resell anything, not even a little vent. KW will ship you a new coilover and let you send your busted one back, unless they want to try and repair your part. Alpine always ships out a replacement ballast or light first, then asks for the defective unit back.
Seibon was very unaccommodating. I had to wait several weeks after I originally sent pictures for them to verify that my clearcoat was indeed defective. Then another couple months for them to make a new batch of hoods (they promised about 2 weeks), then another week before the hood actually came. I had to not only destroy my old, already defective hood, but do it in a very convoluted way (slicing it up into at least 6 pieces, etc). Not everyone has the tools to do that, it costs money to get someone to do it for you. I already had to pay to get the old one uninstalled and the new one put on.. so now I'm hit with paying to get it destroyed "their way" and I don't have a choice as to where I can get it installed, either.
They didn't want to speak with me, so I had to bother Billy every time I wanted an update. I started my warranty claim process in late may, and if it wasn't for Irene I would have gotten the hood on late August, but had to wait until mid september due to hurricane related issues. The time it took to do everything probably aggravated me more than anything and is probably making me think all this other stuff is worse than it is, too.
I know not everyone has a warranty system like this, but for such a large, unwieldy item that I cannot drive my car without, I was expecting better.
Destroyed due to an accident
Yeah, clearly there's a lot there that could have been handled better by Seibon. Definitely not saying they come out smelling like a rose.