View Single Post
      11-27-2011, 11:13 PM   #37
choppedliver
Second Lieutenant
 
Drives: 135i Convertible
Join Date: Nov 2011
Location: Australia

Posts: 234
iTrader: (0)

Quote:
Originally Posted by MrBlonde View Post
And in the event of a warranty issue, how is the issue resolved?
Allianz:
What you must do
We may not pay your claim if you do not act as follows:
1. Contact us as soon as possible.
You must tell us of your claim as soon as possible by contacting our Customer Service
Centre on 1300 80 80 71.
2. Assist us with your claim
You must give us all the information and assistance with your claim which we may
reasonably require. If we have the right to recover any amount payable under this policy
from any other person, you must co-operate with us in any action we may take. We may
appoint a loss adjuster to help settle your claim.
3. Problem with your vehicle
If you have a problem with your vehicle you must:
a. take all reasonable precautions to prevent any further loss or damage;
b. take your vehicle to the dealer who sold it to you or, if this is not possible, the closest
authorised service facility of your choice;
c. ensure that the dealer, or authorised service facility, contacts us to authorise the claim
before any work is done on your vehicle. However, the dealer or authorised service
facility may repair or replace the parts without our authorisation:
i. if the repair or replacement is required outside of our business hours; and
ii. the dealer or authorised service facility or you contact us as soon as possible after
we re-open.
d. advise us or ensure your dealer or authorised service facility advises us if your vehicle
has been towed, as covered under “2. Additional benefi ts – 4b. Vehicle towing” on page 9.

BMW:
Making a claim
What you must do
We may not pay your claim if you do not act as follows:
1. Contact us as soon as possible.
You must tell us of your claim as soon as possible by contacting our Customer
Service Centre on 1300 80 80 30.
2. Assist us with your claim
You must give us all the information and assistance with your claim which we may
reasonably require. If we have the right to recover any amount payable under this
policy from any other person, you must co-operate with us in any action we may take.
We may appoint a loss adjuster to help settle your claim.
3. Problem with your vehicle
If you have a problem with your vehicle you must:
a. take all reasonable precautions to prevent any further loss or damage;
b. take your vehicle to the dealer who sold it to you or, if this is not possible, the
closest authorised service facility of your choice;
c. ensure that the dealer, or authorised service facility, contacts us to authorise the
claim before any work is done on your vehicle. However, the dealer or authorised
service facility may repair or replace the parts without our authorisation:
i. if the repair or replacement is required outside of our business hours; and
ii. the dealer or authorised service facility or you contact us as soon as possible
after we re-open.


Byron
choppedliver is offline  
0
Reply With Quote