Normal practice I GUESS. Similar thing happen to me here in Florida at Fields BMW. Sales guy very unconcerned about MY needs and only wanted me to place a deposit to "LOOK" for a car. Said what I was looking for was impossible to find!! Really? I asked my youngest daughter to do a search on the NET. Within a few hours I found my car IN MY STATE in a Toyota Dealership!! Bought the car sight unseen. Only thing i DID NOT get was the performance steering wheel.
Good JOB BMW dealership for loosing a sale.