Sounds like BS and that they don't have the correct machine to do it. I watched them change one of my tires at a local Firestone on the machine they specifically use for RFTs. Took one person and the wheel was mounted right side up. I'd be really concerned about wheel damage at this point.
Finally delivered!!...2012 135i/AW over Coral Red/MSport/Nav/HK/Toasty Seats/6MT