Originally Posted by Nkryptd1
Instead of wasting your time posting on internet forums why don't you contact BMW NA directlly... Here let me help you out:
You usually get a better response if you contact the entity you have issues with directly. Sometimes you'll be surprised at the support you receive and well... Sometimes you won't.
I "waste" my time on forums because people like you are willing to help out. The reason I didn't contact BMW NA directly is because I thought they didn't have any real influence over dealers but just a simple business relationship. Your post made me reconsider this option. Thanks.