I feel your pain and can't believe BMW NA is taking this hard line response to your issue. Makes me possibly think twice about BMW's in the future.
The rest of us 1M owners should contact BMW NA to express our displeasure with how Dan was treated.
2011 1M, Valencia Orange, All options.
August 8th ED (#293 of 739 or 740)
88 E30 M3 100% OEM 73K Miles
02 E39 M5 Le Mans Blue 50K Miles
06 E46 M3 ZCP 58K Miles