This thread might contribute to making BMWNA understand that locking Dedicated Dan out of the BMW house ain't the right thing to do. It's unfair and rather unsettling.
Even if BMWNA considers that it has sound grounds (merits) to deny Dan's claim, an ex gratia gesture for someone who is (or at least used to be) a true BMW aficionado but got caught up in an unfortunate situation re the BMW car, would be appreciated by the community.
Client care is not only about helping the customer in ordering/specifying a BMW car and offering a cup of coffee during maintenance, but also some leniency/indulgency when that same client faces adverse situations re the sold commodity, even in case of a borderline situation.
In good times and in bad times, otherwise it's only human that people part ways and move over, with a bad taste in their mouth, to the competition.
Reliability is not only appreciated re car parts, but also re human relationships and reputation.
Just my 2 cents.
“For ’tis the mind that makes the body rich” (W. Shakespeare, The Taming of the Shrew, Act 4, Scene 3)