2. Appology = Apology
Other than that, I think the letter is stern, but extremely professional. Looks good to me, and hopefully it works out for you. Keep us posted!
2011 BMW 135i - COBB V2 AP / VMR 710's / 4" AR Catless DP / BMS Intake w/ Air Scoops / Eibach Pro Kit / MadDad Street Series Axle Back / ER Charge Pipe / BMS OCC / Vorshlag Camber Plates / Sammich Sticker