Originally Posted by Kracken
Thx Maranello....only dealer in town or I would do just that. I plan on going back in person and telling them BMWNA said it's up to them, the dealer- and see what they say. (Some one is not being totally honest here) I will also bring up the point you mentioned about what if it happens again, then what.
Be persistent with BMWNA and run up the corporate ladder with your complaint in BMWNA and you will get your refund,also usually they really dont like bad publicity.They should have given you the benefit of the doubt,I guess your SA it being somewhat stubborn.Be sure to change to another SA.