Based on my experience, BMWs are quite reliable. However, dealer service costs are generally quite high for routine maintenance and repairs. BMW covers all these items for 3yrs/ 36k miles, and after that its usually better to go to an independent repair shop. It’s also preferable to bring it to a mechanic that specializes in BMWs because having the correct tools makes the repair easier and you usually get better results.
BMW (and other dealers) often take the high road for repairs so they don’t get anyone bringing the car back because of a poor repair. For example, I had my front brakes replaced by the dealer and their policy was to replace both brake pads and rotors. This provided a quality repair, but it certainly cost more in parts, and I paid dealer mechanic labor rate.
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