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      03-22-2008, 12:03 AM   #24
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Originally Posted by slickone View Post
I wouldn't say that.

Having a pompous sales team, doesn't mean the service manager runs his department the same way.

most of the time , yes it does. The owner sets the over all tone. The majority of resources of any dealership is put into the sales department, you may get lucky to have a good service manager, but how long will he give a damn if the owner does not value customer service ? The the tone of the overall dealership is set in the sales department. The sales team reflex the mentality of the dealership. That is CRM 101.
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