Originally Posted by slickone
I wouldn't say that.
Having a pompous sales team, doesn't mean the service manager runs his department the same way.
I agree. I have stated previously in multiple threads how I hated my sales expereince with Scott P**** at Stevens Creek BMW. However, I have to say, I went to get my floor mats there at the parts and service department and their attitude was excellent! Unfortunately, it is also the case that (I am guily of this too) most people only report sub-par experiences. Usually, our threshold is set at a lower level to make us want to write a bad review. However, it takes an absolutely amazing customer service usually for us to create a thread saying a dealership is good. Don't all start shouting. I know these are generalisations.