It's interesting to test some of the views here against the ratings of specific dealers on their sales and service, as generalizations start to dissipate. For example:
-- Do BMW dealers provide generally poorer sales & service performance than other luxury brands? In my state (FL) they are certainly rated more poorly than their competitors.
-- Do luxury brand dealers provide an overall higher level of sales & service performance? Nissan and Toyota dealers, to pull out just two examples, are rated as highly or higher in my state (FL) than Lexus, Infiniti and BMW.
This source of info isn't a definitive one as the sample sizes are often too small...but looking beyond the ratings to the individual customer comments is very informative. Based on those, FL BMW dealers generally need to make huge improvements. What kind of rep have the BMW dealers in your state earned?