I lived a mile from BMW of Arlington and had similar expereinces in years past. When I went to buy my first new BMW in 2003 they wouldn't even give me the time of day (I was 25 and don't think I looked the part). Every encounter I had with that dealership left me frustrated (including service appointments). It was a chore just to get a question answered. I had similar experiences at BMW of Fairfax. I ordered my 135 vert from BMW of Sterling...the fourth vehicle from them since 2003. They have always treated me great! Repeat business is another thing these dealerships should think about.
2008 BMW 135 Vert
IPOD and USB