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      07-08-2008, 03:36 PM   #1
WSU87
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Kera BMW, Kerkrade Netherlands

If you deal with Kera, be ready for a terrible experience.
I ordered my 135i through Kera here in Netherlands back on 9 April for a production date "as soon as possible". Then complete silence for four weeks until I pester them to get me a production number...another two months of waiting for production. I go around and around with them on why they can't get an earlier production number...again silence and salesmen shrugging shoulders. The production week finally arrives and after again pestering the sales manager I get word production has slipped a week. No explanation, no apology, no appeasement.
Beware--Kera is a terrible dealership incapable of customer service.
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