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I hope your experience is isolated. I bought my car from Brisbane BMW via Private Fleet. I was expecting ordinary treatment because I bought through a broker. Further, the salesman who was designated to my order was interstate so another guy did the handover. It was a very pleasant experience indeed. Everything was explained in extreme detail, and every question I asked was answered to my satisfaction. It helped that the guy was an ex-BMW mechanic, so his product knowledge was excellent.
My car is a September 2009 build, delivered in mid-October, so there is no drama about last year's car or not.
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