View Single Post
      12-28-2010, 07:30 PM   #9
ennislaw
NCO
United_States
10

 
Drives: 2010 BSM 135i M-Sport
Join Date: Nov 2008
Location: RTP


Posts: 640
iTrader: (0)

With Regard to Performance BMW Service

I'm learning that nothing good comes from this BMW dealer. The one and only time I've gone in, for the seatbelt tensioner recall at the end of Sept 2010, I also had a rear tire replaced because of a slow leak and the fact I was leaving the country in a couple of days (OEM tire with 4300 miles, the replacement = $463). Not to mention the dealer didn't have a loaner even though I had scheduled the app't two weeks ahead just to get one, or that the Kia rental car I got was dirty, but worse yet, the dealer's hired help managed to pop the paint off my rim when replacing the tire. When I returned home some weeks later, I called them to schedule an annual oil change and to deal with the rim, I never got a call back even after an email to the SA and leaving a message twice as directed at the dealership. I decided to skip the holidays and call them back in the new year. Now I wonder if it's worthwhile to return, considering what else they could screw up.