Quote:
Originally Posted by AussieAlf
Wow, I'd never give someone 10/10 unless they went above and beyond the call of duty. Generally a 7 or 8 from me is good work, else how do you signify unexpectedly outstanding work.
Cheers,
Alf
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Exactly! And yet, you go to places (body shops, dealerships, etc) that put a lot of pressure on you to give them 10s. If I give you an 8 out of 10, that's a good score in my book. But if I give an 8 or a 9, then I may get a call asking why it wasn't perfect. Well, you didn't come out and open my door when I arrived, you didn't serve me freshly-baked pastries, and nobody once gave me a $100 bill just for being there.
A 10 is perfect, and I rarely get perfect service anywhere. I hate the pressure people give for that, so I just let them know I don't respond to these surveys. Then I don't respond.
Steve