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      10-08-2010, 05:54 PM   #10
fatjoez
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Drives: e90
Join Date: Sep 2009
Location: Bermuda Triangle

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Hi Nick

I'd like to respond to your points

1. I have had this car for over 8 months,
the previous owner for 2 months.
HE bought & installed the DEPO Headlights&MTEC hid kit

For the entire time I have had the car until now,
it has had halogen bulbs powering the rings

DURING THIS TIME..
There have been NO ERRORS.

Further, I provided a large amount of research,
(links/quotes), which seem to suggest,

the MTEC HID KIT, does NOT throw errors.

One of my key points via chat,
was that for 8 MONTHS, these HID have been FINE

SOMETHING triggers it
I applaud your extending yourself to help resolve this,
but I think we won't get far until we start thinking outside the box,
rather than sticking to the same "LEDs cant have caused it" story

-----------------

2. I was going to post our email dialogue but I decided to cut to the chase
I'm sure you speak with plenty customers on a daily basis,
so I don't have an issue with your recalling of the email dialogue being a little off,
just want to clarify it thats all.

You only advised me once that there was a major difference between the WeissLicht and DEPO upgrade
And that was AFTER I received them and emailed in confusion!

Regarding the cost of the LEDs,
a refund of the labour component would indeed be appreciated
,
it will go towards further diagnosing/resolving this problem!

-----------------

4. I appreciate the offer of a refund,
but I think the more logical & low cost solution for BOTH parties,
would have been greenlighting an error canceller

That said I'd like to further discussions both on the forums and with yourselves,
because as I said I have found numerous threads/discussions which suggest,
the MTEC kits do not need error cancellers, and also a "parachute" relay fix
(are you jlevi boys familiar with this one?)

which I believe is what is visible in the photo with my hand that you were uncertain about Nick!

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5. To be honest with you I don't agree.
If I've had MTEC HIDs for 8 months, then get bulbout errors a day adding LED's
I don't think it's fair to say its the HIDs fault, you need error cancellers

"Those that have HID kits, purchased error cancelers through our site
and have not received errors.
We would not sell a product that was known to cause errors"


Honestly I couldn't care less but just in the spirit of keeping everything clear.
Its contradictory to say you don't sell any product that causes errors,
when in fact technically you do, you just offer an error cancelling module.

End of the day you're a reseller so I'm not attacking you,
I'm simply suggesting that in this scenario,
vigorously defending these products won't help You, Me, Schlau or anyone else
Take a look at poor Schlau, he's got it way worse than me.
Feel sorry for the guy, not even error cancellers are working.

-----------------

6. I never once said you profit on shipping,
my issue is cheaper more sensible options need to be offered for international shipping.

You've been in business 7 years, surely you're able to send a plastic bag of LEDs,
which weighs not even 50grams, for less than $28 (without insurance)

Thats my only issue this whole time.
I couldn't care less if a bag of LEDs is insured.
I'd take cheaper postage + bubblewrap anyday over insured

Please don't even respond to this point,
I don't want this thread to waste time on low priority issues.



Finally as per above..

A refund regarding labour on the LEDs would be appreciated
Your offers of help in resolving this are also appreciated,
but could you please consult with your technicians,
and advise where you think we should go to from here

Cheers
Appreciate 0