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Call this number & tell them everything that happened to yr 1er. 1-800-831-1117. They will document everything that you said. I just did it today regarding my scratched rims back in March this year. After reading yr story got me pissed and rethink about my incident. I told them that is pretty bad for the "Brand" when the services "Suck" and if I'm in the market again, I'll not buy another BMW just because of that reason.
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