Quote:
Originally Posted by Hexley
In the service industry, below 10 is a serious problem... doesn't matter if it's a 9. It's a disconnect between a customer thinking "an 8 or a 9 is fine." and a company thinking "a 10 is all we want to see."
I've been in a position where I have to call anyone who rates low, many of them were shocked I called "well I rated 9 out of 10, why do you want to hear from me." "Well sir, what prevented you from rating 10?"
If you haven't been on both sides of it, not easy to understand it.
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Unfortunately, most people don't know that a 9/10 is a failure to companies. It's kind of annoying that most people think a 4/5 or something like that is passing to most companies. eBay is one company that uses the the 5 star rating to their advantage. To get a 20% discount, you have to make sure you don't go below a 4.8/5. The problem is that eBay explains to the people leaving feedback that a 3/5 or a 4/5 is actually good. It drives me bonkers when I get rated a 4/5, especially since the difference between getting a 4/5 and a 5/5 usually equals a couple hundred every month.
