Quote:
Originally Posted by InsaneSkippy
So I decided that rather than bitching at Tom who hadn't said or done anything wrong, I was just going to use the customer survey to my advantage. I filled out the survey then added a few sentences about how I felt about hearing that stuff on the phone. I'm not only using the survey but once I get back to the states I will be calling BMW NA and informing them of this dealership's lack of customer respect.
So all in all, my CA has been great, but the finance guy Ken is a complete ass-jack.
|
just so you are aware, the survey will ONLY affect Tom, no matter what you said in the comments & what the questions were. It will only affect the ca. It blows but thats the way it is