Quote:
Originally Posted by Bizall
Well, long story short, I was on vacation and my adaptive headlights stopped working, then my right headlight that projects, not the corona rings stopped working as well. The right headlight would flicker off and on then finally, just stayed on. Well that was in the middle of July. When I got back, I made an appointment to get it fixed, and since I needed a loaner, I couldn't take it in until the middle of August. 1 month later after it went to crap. Well, I take it in and they get it back to me 3 days later still not fixed. They had to order some part from Germany and it would take a week. Well the part gets in, I schedule to take her in, and again since I need a loaner, the couldn't get me in until a few days ago. Well, I pick the car up yesterday during the day and come straight home. I take her out that night, and guess what, still not fixed. Some freaking problems, but the right headlight is out as well as the adaptive headlights not working...again. I'm so pissed right now. I've only had the car 3 1/2 months and the damn lights have been broke 2 of the months. I didn't pay this much money for this to happen. My question is what can I ask for from my dealer? This is a huge inconvenience for me. That and it should have been fixed already. TIA.
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ive been to the dealership for the same problem. but my car sat in the dealership for 1 month and i didnt get any loaner until 2 weeks into my car sitting in the dealership, and it was a KIA. when they refuse to answer my calls, i ended up calling bmw canada in which they called the dealership and the dealership finnally called me to tell me my car will be ready in a few days. now i told them i wanted compensation and at first they told me that they couldnt do anything but they would look into the situation and back to me. i told them to keep the car, because i didnt pay high payments/interest to drive around in a KIA. 5 mins later they call back and say we either waive your payment or we give you a 1000dollars to be used at the dealership.
on my bill of service it says dealership credit to customer as a goodwill gesture. customers vehicle in shop for approx. 4 weeks. to be claimed as a goodwill claim.
now since i brought it out its been throwing the same error on and off.
but regarding my headlight that projects i havent had a problem at all yet.
i trying to see if i can return the car, because ive been driving bmw 3 series for the past 6 years, and never in my life have i had this much problems with a bmw.