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      04-25-2012, 04:01 PM   #1
Artemis
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Drives: BMW M2 Competition
Join Date: Jun 2011
Location: Belgium

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Exclamation Warranty: BMW replaces free of charge 1M front fender liners (rubbing issue)

We all experienced that, also with the stock 19" rims and tires (359 M Y-spoke Competition + PS2) at recommended tire pressure, clearance between front tires and front fender liners is a close call.

Apparently some 1M owners complained about rubbing issues with the stock 270M 18" winter set-up offered by BMW (especially front right when full lock to the left): unsafe encounters between tire and line fender, too close for comfort (safety and tire longevity issue).

A German 1M forum reported that BMW apparently addressed the issue and now replaces - upon customer's request and free of charge - the front fender liners. No official product recall, though: you gotta ask for it and the dealership will take care of it (reference is made to a BMW letter, however no copy has surfaced yet). Part numbers remained unchanged:
  • front left = part# 51 71 8 051 591
  • front right = part# 51 71 8 051 592
(http://www.1erforum.de/bmw-1er-m-cou...fe-108152.html).

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(source of the diagram: http://realoem.com/bmw/showparts.do?...61&hg=51&fg=70)

Maybe BMW did not change the fender liners design but rather optimized the way these are fitted inside the wheel fender (closer to the cooler, to create more wheel clearance) ? Anyways, those with replaced fender liners reported that the rubbing issue has been resolved or at least reduced.

Anyone outside Germany heard about this warranty issue and/or got the front fender liners replaced in the meantime ? BMW seems to take this matter seriously, which we all should appreciate of course.

The BMW PuMA case reference is 49636119-01. With this reference any BMW dealership can retrieve info about this issue, as reported by BMW.
("PuMA" ("Problem und Maßnahmenmanagement Aftersales" = "Problem and Measures management Aftersales") is a worldwide BMW database of all reported problems and most with the their appropriate fixes. It's BMW's online technical hotline for dealers. Info is considered to be confidential. If an issue is not reported yet, the dealer fills out a form for submittal to BMW's technical gurus and subsequently they send back a response outlining what BMW wants the dealer to do to fix the car. Sometimes it's "replace such-and-such" and sometimes they ask for more diagnostic info).

Generally speaking: re product recall, we may reasonably assume that BMW will be extra cautious: two months ago it was announced in the press that BMWNA will pay a $3 million fine to settle US government allegations that it failed to promptly notify auto regulators about safety defects and recalls. "While BMW denies that it violated federal law, it agreed to make internal changes to its recall decision-making process in order to «ensure timely reporting to consumers and the federal government in the future.»"
http://www.businessweek.com/news/201...t-reports.html
http://business.inquirer.net/44115/b...-recall-issues
http://gulfnews.com/business/automot...-fine-1.979223

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(picture source: http://www.1erforum.de/bmw-1er-m-cou...ml#post1291989)
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Last edited by Artemis; 08-15-2014 at 04:51 PM.. Reason: Added diagram + PuMA case reference
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