My '11 E90 has hard shifts too... really bothered me. I took it to the dealer twice and they couldn't find anything. Finally, last week, I took it in again and the service manager rode in the car with me. Not only did the transmission shift hard, but a few times we heard a clunking sound during the downshift from 2nd to 1st. Car has been at the dealership for 5 days and they called to tell me that BMW has authorized the replacement of my transmission. Good thing too, only 1,800 miles left on the factory warranty.
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