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"Computer crashes during programming" seems to be a common "problem". It could well be an excuse that the whole process hasn't gone as planned, but an easy excuse to dole out. Possibly after they did the update, something wasn't right. Perhaps the fuel pump installation didn't go smoothly. Possibly they did something else to the car and need to repair it. Possibly the computer really did crash. Without being on the scene you have no way of knowing.
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