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Your experience sounds like the service desk at Bruce Lynton BMW at Southport on the Gold Coast. The sales team there were fantastic but the service department is terrible. I bought one of my cars from there recently but I will never go back there after having to deal with their service department.
The 2 chaps running the show in the service department are Peter Soulway and Peter **** and they are extremely rude and unhelpful. I've had to speak to them on 3 occasions and each time they were worse than the last - speaking over me, arguing with me, putting me on hold, refusing to do work on my car!!??? He also said "Look I know more about BMW's than you ever will I've already been working here for 5 years..." or something along those lines.
Very disappointed with Bruce Lynton Service department on the Gold Coast especially considering i've had pretty good experiences with BMW Fortitude Valley, BMW Coastline in Caloundra and BMW Darra which opened up recently.
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