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Terrible pre sales service seems to be common but there are clearly some exceptions. At least you have the option of going elsewhere. We would have had to go interstate as we have only one dealership. I now have a total of 6 unanswered emails pre sale and one complaint email unanswered since. If we buy another BMW it will be from interstate. He even had the nerve to ask me to refer a mate who is buying an M3 to him. They seem to be delusional about the impact their poor service has.
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