Quote:
Originally Posted by 1ToBeOn2Wheels
I just emailed my SA to see if they could do a "good faith" warranty repair for me, since I am out of warranty and it's been more than 24 months. They said no. I've had it replaced twice under warranty and it is starting to crack again. I'm gonna be really mad when it falls out again.  |
Bump it up to a manager? I've had SA's say no and then have a manager/superior override the SA's decision on multiple occasions. Granted, they were already working on my car at the time and the dispute was over "additional charges" on the final bill... but hey, worth a shot.
I try to develop a good relationship with my dealer... but I'm quick to take my business elsewhere and share my experience if I feel that I've been wronged.