Quote:
Originally Posted by Ajumepke
The heresay theory for me dealer is that 2 x "less than all 10" survey = termination for the SA.
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I heard something like this before, back in 03 i took my 325ci in for a window regulator replacement. Upon returning the car the window was left sticking too far out. I was very bothered about this so before i took off i told the SA that they need to fix it again and right. Well when i got the survey when they asked " was the issue taken care of on the first try", of course i answer no. Upon return for another service months later the SA was very upset and told me that he nearly lost his job for the low score.