Quote:
Originally Posted by Frustration
I don't get why that is "Retaliation"...
At all...
Sounds a lot like responsive / responsible / Ready to serve than Retaliation.
Would you want them not to care?
|
I think he is worried about future retaliation ie. problems on his next service
Only negative survey I did was at Honda when a SA told me quite rudely I was just complaining about things(as in making up symptoms) because of a service bulletin I had found online that documented a fix for the problem. I brought in the bulletin as I'd been in twice for the problem and the bulletin hadn't been sent to Canadian dealers yet.
The day after the survey I was contacted by the service manager and informed the SA had been fired. Not the result I had anticipated but I can't say he didn't somewhat deserve it. I never had any problems after that, probably got better treatment possibly out of fear of another negative survey...