Wow, I didnt know dealerships took surveys so seriously. Service-wise I never had a good experience with a particular Audi/VW/Subaru dealership in DE, but thats because unless you brought in an Audi, you didnt get the best service. Which is why I never had stuff done with them. Only thing I had them do was replace my brakes after a long argument with them and Subaru of America.
But my buying experience with my BMW dealer here in Germany has been nothing short of a 150%.
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