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Negative surveys will definitely impact the service advisor even though you did praise him highly. Did you give him a chance to resolve the issues before sending in the survey? I'm sure the service advisor would have jumped at an opportunity to fix the issues before having the survey sent in. At this point, he's probably getting heat by upper management for HIS "poor" survey even though your complaint is probably more about the tech that worked on the car & the porter that cleaned the car. Give your service advisor the chance to make things right, we're all human, mistakes do happen unfortunately.
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