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Originally Posted by Obioban
Quote:
Originally Posted by flinchy
so even if you bring in your own BMW genuine part they won't install it? that's terrible
learn to take a tough stance on stuff and have better documentation... rather than become a terrible workshop.
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They will install OE parts. They will not install OEM parts. They are anything but a terrible workshop. In fact, they're the only people I'll let work on my car other than me. |
Fair enough
I'm sure their work is good - but i judge a lot based on how they'll work with me as a customer
And to me, that's poor customer service
It's quite simple to say 'we don't warrant any non-genuine parts installed for failure not directly related to improper installation'
Then again, they sound like they get plenty of boring general repair work for that not to matter to them in the least haha