|
Let me start by saying I'm not a lawyer. All I have is experience with lawyers, both personal & professional.
I'd start by reading their PDS, find the clause in it that you believe says they'll cover your specific circumstances. Write to them quoting the specific clause and wording that you believe requires them to act on your behalf. Ask them to either act on your behalf in the matter, or to explain to you why you're not covered. You should ask them to state the clause/s in the PDS that states that you're not covered, and why.
This requires them to create a paper trail, which will either clarify why the claims being denied, or if their just "having a go", it'll force them to reconsider.
I'm sure there's a lawyer on here that can chime in. If there advice contradicts what I've said - take their advice.
Good Luck.
|