I'm in the middle of purchasing a 2011 135i from P&W. So far everything has been great! More than generous trade-in value, good price on the car, and my salesman has been very responsive with all of my questions. After talking to the salesman on the phone a few times, I stopped in to see some cars in person. The first thing he did was toss me the keys to a 135i and told me to have fun
Something interesting to note...when I submitted a new car request on BMWUSA.com, P&W was the only Pittsburgh dealership to get back to me, and that was even within 24 hours.