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      01-03-2011, 01:52 PM   #1
Agent Orange
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Drives: 2012 X3 DSB/Black
Join Date: Jan 2010
Location: Orange County, CA

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135i dead at dealer due to "Programming" and "Vehicle Order"

I took my 135i in last Thursday for 3 things:

1. Seat belt retractor recall
2. Cup holder broken (what a crap design)
3. HPFP needed to be re-programmed

My original HPFP failed at 1,200 miles, and when it was replaced, they put the new part in.

But they said there needed to be a software update. I took it in on Thursday morning (Dec 30), and the service rep said it would be ready between 2pm and 3pm. Don't get me started on his lack of ability to make a phone call...but suffice to say that it was not done on Thursday...and it was not done on Friday...and it's still not done.

They're claiming that there was a "computer crash" when applying the new software updates and the car is dead. They need to get a new "vehicle order" number from BMW North American before they can re-program, etc...

They called this morning (Monday, Jan 3) to tell me that they're still waiting for the Vehicle Order so they can "attempt" (their words) to recover.

WTF?

Any thoughts on this. I feel like I'm getting the run around.
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