Quote:
Originally Posted by fermat1313
Exactly! And yet, you go to places (body shops, dealerships, etc) that put a lot of pressure on you to give them 10s.
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When my E36 was new I received a letter from the dealer explaining that I should give them a 10 if everything was fixed to my expectations. The instructions that came with the survey said that a 5 was "met my expectations" and anything above that was better than my expectations. I saved the survey for the next service visit and used 10s as a barganing tool to make sure that they fixed everything.