[M2BMW]

Dan,
Since the item was also painted, I know UNITED packaged the item before shipping. Like I told you, your response is disappointing. I guess for UNITED sending rocker panels in a plastic bag in a box with no bubble wrap, shipping foam is acceptable but other vendors don't agree because they have done the above and I have had no problems with shipping damage. The reason these vendors do this? CUSTOMER SERVICE

I have no problems ordering items from your company Dan, I just won't order anything like rocker panels etc. that may/will sustain damage during shipping because it does not look like the shipping packaging has changed....

Originally Posted by Dan@UnitedBMW

We've had problems with shipping in the past (June) and since then we've sent off all our extremely fragile items to FedEx testing labs to ensure that they pass which they do, except the spoiler. It doesn't matter what the packaging is on the spoiler, it got damaged in 1 out of every 8 cases.

I listen to my customers when it comes to packaging, as it's not only a disappointment for the customer, but a hassle for me. The rocker panels housed in the box came back as passed from FedEx, so in the rare event that there was a damage they would claim it. There was only one damage out of about thirty, and unluckily that was yours and I apologize that it happened to you. However, it's not possible to claim a package when it has been installed. The box had two white shipping foams on each end. I don't have a problem standing up for the customer against a shipper. Thank you and it's a shame it has come to you being disappointed and me with nothing that can be done about it.

Also thanks to Tischer BMW for standing up for us!