Owning a BMW is a joy but an incompetent dealership can kill that experience easily. I am very thankful to have such a great BMW center(BMW of Austin
) in my town that when i hear stories like this my jaw drops. Greasy hand prints? Really? That's not acceptable in Honda Civic let alone a BMW,try another dealer and contact BMWNA if necessary. This is unacceptable.
On a side note when the LEDs go out on the taillight does a light come on in the instrument cluster???