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Update:
They installed the software update on my car and said that it improved the issue but did not totally eliminate it. No surprise there, right?
They are now dealing directly with a BMW field service engineer who has set up a "PUMA Case." As it was explained to me, they have downloaded data from my car and sent it to the BMW service engineers and are awaiting a response from them.
Of course the holidays are causing a delay in their response, so who knows when I'll see my car again.
Has anyone heard of the PUMA thing before? :iono:
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