Wow, I hope they resolve those issues Bob. But your letter looks good to me.
Since its so cold outside... I don't know IF you have ever used a "no rise" car wash products... but they really work well. You could wash the car in your garage even and then wax it! I buy my car cleaning stuff from Detailer's Domain and Phil is really quick to ship orders out to our APO system. Normally takes about five working days.
Btw Bob my museum pics will run this week on the front page.