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As for free mats, I think Rossii was referring to the free mats you've always gotten if you do an ED.
As far as Customer Satisfaction Index (CSI) figures go, you're probably better off not explaining those, other than the defacto: "it's archaic, but we need all 5's or we fail, lose allocations, and make less money".
By the way, if you have a list of these bad sales people/bad sales manager combo dealers who want to be "whoring" these cars out... please don't keep it a secret. :wink:
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