[dimeesq]

I lived a mile from BMW of Arlington and had similar expereinces in years past. When I went to buy my first new BMW in 2003 they wouldn't even give me the time of day (I was 25 and don't think I looked the part). Every encounter I had with that dealership left me frustrated (including service appointments). It was a chore just to get a question answered. I had similar experiences at BMW of Fairfax. I ordered my 135 vert from BMW of Sterling...the fourth vehicle from them since 2003. They have always treated me great! Repeat business is another thing these dealerships should think about.