The second one was damaged as well??!?! :eyebulge:
Shoot me the tracking # via e-mail to
dmiles@penskeautomotive.com
I will contact FedEx and demand over night freight be paid so that you can have another spoiler in the appropriate amount of time.
We have been having HUGE issues with FedEx with these damn spoilers.
First, we packed them with a ton of paper.. some got damaged.
Second, we wrapped them heavily in bubble wrap.. some got damaged.
Finally, we wrapped them in bubble wrap, put them back inside the box, put that box inside another box filled with paper, and they are
still getting damaged!!
This is extremely frustrating and I'm sorry to hi-jack the thread with irritation with FedEx. They owe us over $3,000 in unpaid spoiler claims
Our last attempt is going to have to be to air freight them. Of course, we'll require heavy freight discounting from FedEx to keep the price competitive. Air freight doesn't get damaged nearly as often as ground.
To put other questions to rest, I personally inspect each spoiler before it's put into the box. I wrap it myself, and pack it myself. I do not trust my shipping guy with these spoilers.
The sad thing is, FedEx is great with everything else. UPS, USPS, and DHL are worse at handling products and we will continue to use FedEx