Thread: Cracked Spoiler
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      01-06-2009, 03:28 PM   #17
S54dan
I no longer work for United BMW!
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Drives: E46 M3, E46 330i ZHP, E36 325i
Join Date: Jan 2008
Location: Atlanta, GA

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Garage List
1994 BMW 325i  [8.50]
2005 M3  [9.66]
2005 325i  [8.00]
2003 330i ZHP  [9.00]
We've had problems with shipping in the past (June) and since then we've sent off all our extremely fragile items to FedEx testing labs to ensure that they pass which they do, except the spoiler. It doesn't matter what the packaging is on the spoiler, it got damaged in 1 out of every 8 cases.

I listen to my customers when it comes to packaging, as it's not only a disappointment for the customer, but a hassle for me. The rocker panels housed in the box came back as passed from FedEx, so in the rare event that there was a damage they would claim it. There was only one damage out of about thirty, and unluckily that was yours and I apologize that it happened to you. However, it's not possible to claim a package when it has been installed. The box had two white shipping foams on each end. I don't have a problem standing up for the customer against a shipper. Thank you and it's a shame it has come to you being disappointed and me with nothing that can be done about it.

Also thanks to Tischer BMW for standing up for us!
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