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Originally Posted by AussieAlf
Wow, I'd never give someone 10/10 unless they went above and beyond the call of duty. Generally a 7 or 8 from me is good work, else how do you signify unexpectedly outstanding work.
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Quote:
Originally Posted by fun2drv
Realistic survey results would help them improve on the service experience.
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From my experience, this seems to be the problem. Companies that really use these surveys tend to look at anything other than perfect scores as a bad result, which is not really the case.
Of course then the knowledgeable customer is faced with "do I rate it as acceptable/expected service and risk getting the tech/SA fired or rate it as perfect even though it wasn't".
Which really makes me wonder why they use a scale system. Why not just use yes/no type questions?
It's why I'm glad my customer support days are behind me.