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      10-04-2010, 03:03 PM   #2
gnat
Second Lieutenant
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Drives: Wishing for an e30iX
Join Date: Feb 2009
Location: NoVA

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I've had dealers (non-BMW) call me back if my survey wasn't 100% across the board to find out the specifics. I've never given horrible results though as I haven't had a horrible service (I take that back, I did once but I didn't get a follow-up survey for that one).

I guess it really depends on the content of their calls. If they are trying to argue it, then I might be leery of them in the future. If they are just getting more info about the situation, I'd take it as a good thing.

If your comments about the SA were positive and he understands that he is not the problem, then you probably don't have anything to worry about (e.g. he probably won't be routing you to their worst/newest tech or putting you at the end of the queue). And if you know the name of the Tech(s) you had trouble with, you can always just request that they not work on your car when you do take it in.
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