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Kelly BMW in Columbus, OH - great experience
So far, my dealings with Kelly BMW have been absolutely perfect. Bill Reifsteck is the guy to talk to if you're in the area. I drove the 128 and 135 each probably 3-4 times as well as a 328 to compare, and he never grew tired of my questions or inquiries.
My family has long been involved with Kelly (even back to when it was Mid-Ohio Imports), and they've always been fantastic. Their service department is also second to none (Gordon is the man!). After you've been to their dealer, you'll seriously question why other customer service businesses don't go to Kelly to train their employees.
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