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Sounds like good will is dealer dependent. My issues were covered by BMWNA, not the dealer. To the my SA's credit, he was willing to go to bat for me each time. We have a good relationship and the service department their is top-notch but not inexpensive.
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'17 F87 M2 DCT / '16 F15 X5 X35i / '09 E82 135i 6MT*
'10 E70 X5 35d* / '05 E60 M5 SMG* / '01 E53 X5 4.4i* / '76 2002* | '70 2002*
*Gone
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